Position: Business and Operations Director

Reports to: Executive Director

Salary & Benefits: $60,000–$70,000 salary, generous holiday and vacation, plus medical, dental, and vision benefits, 403(b) match, and discounts on Hugo House classes

Schedule: Monday–Friday, with some evenings and weekends

Start date: As soon as possible

Hugo House Mission:

Hugo House is a nonprofit literary arts organization located in Seattle with a 20-year history as the city's hub for writers. In the fall of 2018, Hugo House moved into a new facility in the heart of the city, which has enabled dramatic growth in classes and event programming. One of the nation’s leading community-based centers for the literary arts, Hugo House has a vision to open the literary world to anyone who loves books or has a drive to write. Hugo House offers year-round creative writing programming for adults and youth, including everything from single-day classes to year-long workshops, readings and events, open mic nights, and summer writing camps.

Position Overview:

Reporting directly to the Executive Director, the Business and Operations Director is a key member of the leadership team, providing active direction for all aspects of Hugo House’s finance and operations. This position develops and manages a team that supports Accounting, Finance, Human Resources, Administration, Facilities, Concessions/Merch, and Information Technology. This team includes an Operations Manager to assist with Facilities & Office Management as well as serving as Bookkeeper and Finance Support, and the Community Support and Volunteer Manager to manage the Community Support, Volunteer, and Bar programs. This position also interacts directly with our HR, Accounting, and IT consultants to manage internal solutions.

Responsibilities and Tasks:

Finance and Accounting

  1. Manage all accounting responsibilities including accounts receivable, accounts payable, payroll deposits, inventories, and general ledger in compliance with GAAP and all appropriate regulatory requirements.
  2. Develop financial action plans to support the organization’s strategic imperatives and programmatic and operational goals.
  3. Analyze and present financial reports in an accurate and timely manner to the Board of Directors, Finance Committee, and other partners as needed.
  4. Coordinate and lead the annual audit process including the final reports to the Finance Committee and Board of Directors; complete tax return Form 990.
  5. Manage the annual budget process and preparation of the organization’s operating budget to ensure sufficient operational funding, maximize investments, and increase efficiencies.
  6. Manage organizational payroll, cash flow, and forecasting.
  7. Assess program and business performance, using clear metrics tied to strategic plan.
  8. Review all of Hugo House’s third-party contract agreements.
  9. Serve as primary contact with banks regarding all accounts, credit cards, lines of credit, etc.
  10. Manage finance support staffer.

Organization & Business Operations

  1. Work alongside leadership team to maintain and record up-to-date policies and procedures.
  2. Optimize organizational structures and work alongside ED for implementation.
  3. Set and implement policies for process improvement initiatives.

Information Technology

  1. Manage all information technology systems in partnership with Operations Manager and contractors.
  2. Oversee physical systems, such as phones, computers, and servers.
  3. Lead digital development, exploring and implementing new technologies.

Human Resources

  1. Work alongside HR consultant and hiring managers to hire and onboard all personnel.
  2. Work alongside leadership to deliver and evaluate benefit systems.

Facility

  1. Work with Operations Manager to
  2. Oversee facility maintenance schedules, third party contracts, and major purchases.
  3. Train salon and café workers on cash handling policies, bar inventory, and employee procedures.
  4. Respond to arising issues and schedule repairs.

Qualifications:

  • Share Hugo House’s commitment to building an antiracist organization.
  • Five or more years of progressively responsible experience in nonprofit financial and operational management.
  • Proven ability to manage diverse projects, programs, and activities in timely and efficient manner. Ability to coach/develop non-financial managers.
  • Strategic/analytical thinker, collaborative, energetic, creative/resourceful and mission driven.
  • Strong interpersonal skill for engaging with donors and Board of Directors, leading the organization as a member of the leadership team.

We encourage applications from BIPOC (Black, Indigenous, and people of color) and other people underrepresented in literary arts administration. Hugo House is committed to becoming an antiracist organization and strives to remove barriers that might discourage any person from working here. It is Hugo House’s intent to maintain a diverse work force that represents our community. Our approach to diversity is intended to provide not only equal employment opportunities to minorities, women, and persons with disabilities, but also to recognize and value people with ethnic, cultural, and other differences, such as religion, ancestry, language, national origin, culture, age, gender, sexual orientation, and marital status.

Position: Community Support & Volunteer Manager

Reports to: Finance & Operations Director

Type: Full time, non-exempt, M-F hours with some evenings and weekends

Rate: $20-$24/hour

Start Date: As soon as possible

Hugo House Mission

Hugo House is a nonprofit literary arts organization located in Seattle with a 20-year history as the city's hub for writers. In the fall of 2018, Hugo House moved into a new facility in the heart of the city, which has enabled dramatic growth in classes and event programming. One of the nation’s leading community-based centers for the literary arts, Hugo House has a vision to open the literary world to anyone who loves books or has a drive to write. Hugo House offers year-round creative writing programming for adults and youth, including everything from single-day classes to year-long workshops, readings and events, open mic nights, and summer writing camps.

Position Overview

The Community Support Manager interacts with every part of our community, including staff, consultants, volunteers, members, donors, students, audiences, and renters. They are an integral part of a core staff that works to keep our diverse community informed, engaged and welcomed and to keep internal operations humming. As part of the operations team, this position works to ensure smooth house operations and provide for appropriate house security.

The Community Support Manager recruits, hires, trains, schedules and supervises our team of Community Support Specialists. They also lead an active corps of volunteers, matching their skills and desire to learn with the many opportunities at the House. This position enhances existing systems and develops new systems to fully engage volunteers as resources in the Hugo House community. One of the guiding principles of Hugo House is a commitment to maintaining an open pathway between Hugo House and the community. The Community Support Manager leads this effort.

Responsibilities

  • Serve as Community Support Point-person, managing schedule, training new employees, and working weekly shifts at the desk.
  • Represent Community Support team on an organization level.
  • Complete 4-5 shifts at Hugo House’s front desk.
  • Greet visitors and speak to the mission and resources of Hugo House.
  • Answer phones and conduct customer service requests via phone, email, and in-person interactions.
  • Maintain building security and appearance, including daily opening and closing of Hugo House.
  • Set up classroom technology and provide tech assistance for teachers and students as needed.
  • Liaise with registrar, operations team, and other team members to complete daily tasks.
  • Serve as office contact for those working from home.
  • Lead recruitment of volunteers and discover and develop opportunities for their participation in Hugo House. Responsibilities may include:
  • Tracking and maintaining volunteer information, including volunteer hours, using existing tools and creating new tools, as appropriate.
  • Helping staff develop volunteer jobs; matching volunteers with those jobs.
  • Proactively eliciting staff and volunteer feedback on an ongoing basis.
  • Maintaining the application and interview process to assist interested volunteers in determining how they might best contribute meaningful time to Hugo House.
  • Developing and maintaining a comprehensive list of volunteer opportunities.
  • Developing an outreach and recruitment process.
  • Facilitating new volunteer training/orientation sessions.
  • Ensuring volunteers are properly thanked and acknowledged for their contribution.

Job Conditions:

This position must be conducted in-person, requires expertise with computers, ability to lift 20-35 pounds, and navigate stairs.

Skills & Qualifications:

  • Experience in customer service.
  • 2-3 years experience in administrative office duties.
  • Ability to work with detailed information with a high degree of accuracy.
  • Ability to learn and follow procedures quickly.
  • Embraces process improvement and is comfortable making recommendations.
  • Strong organizational skills.
  • Experience using QuickBooks or similar accounting software (preferred).
  • Experience using Microsoft Office applications including Excel reference functions (preferred).
  • Entrepreneurial mindset, adaptability, creativity, and innovative thinking.
  • Capacity to work effectively with highly collaborative staff.
  • Outstanding written and oral communication skills.
  • Share Hugo House’s commitment to building an antiracist organization.

We encourage applications from BIPOC (Black, Indigenous, and people of color) and other people underrepresented in literary arts administration. Hugo House is committed to becoming an antiracist organization and strives to remove barriers that might discourage any person from working here. It is Hugo House’s intent to maintain a diverse work force that represents our community. Our approach to diversity is intended to provide not only equal employment opportunities to minorities, women, and persons with disabilities, but also to recognize and value people with ethnic, cultural, and other differences, such as religion, ancestry, language, national origin, culture, age, gender, sexual orientation, and marital status.

Job title: Program Director, Education

Reports to: Executive Director

Salary & Benefits: $60,000–$70,000 salary, generous holiday and vacation, plus medical, dental, and vision benefits, 403(b) match, and discounts on Hugo House classes

Schedule: Monday–Friday, with some evenings and weekends

Start date: As soon as possible

Hugo House Mission:

Hugo House is a nonprofit literary arts organization located in Seattle with a 20-year history as the city's hub for writers. In the fall of 2018, Hugo House moved into a new facility in the heart of the city, which has enabled dramatic growth in classes and event programming. One of the nation’s leading community-based centers for the literary arts, Hugo House has a vision to open the literary world to anyone who loves books or has a drive to write. Hugo House offers year-round creative writing programming for adults and youth, including everything from single-day classes to year-long workshops, readings and events, open mic nights, and summer writing camps.

Position Overview:

The person in this position is a key Hugo House staff member, responsible for planning, overseeing, and ensuring the success of our creative writing classes for adults. Ensuring quality and constituent satisfaction, the Education Director will creatively program a wide range of course offerings and work to expand our reach and range of offerings. The Education Director also manages the Youth Programs Coordinator and the Registrar. The position is also involved in coordinating with other related Hugo House programs.

JOB SUMMARY

  • Oversee all adult class offerings
  • Teacher management
  • Recruit, hire, and train teachers
  • Communicate policies and procedures, teaching philosophy
  • Support teachers with curriculum questions and classroom issues as needed
  • Plan and execute quarterly teacher training and teacher appreciation
  • With finance director and executive director, set yearly budgets, forecasts, and monitor each term
  • Schedule and make best use of eight Zoom classrooms and six onsite classrooms, as well as other spaces that might be available for classes (offsite)
  • Evaluate program success, including participant responses to each teacher and class
  • Establish and oversee academic calendars, working with marketing to meet all schedules
  • Supervise the Registrar; oversee registrations, refunds, cancellations, and scholarships
  • Supervise the Youth Programs Manager
  • Support additional education team staff
  • Oversee contracts and teacher payments
  • Work with development to underwrite sustainable opportunities for underserved audiences
  • Develop and implement long-term programmatic goals in alignment with the strategic plan
  • Oversee Coaches & Consultants
  • Oversee Write with Hugo House program in partnership with Seattle Public Library
  • Curate and run bi-annual Write-O-Rama
  • Cultivate existing relationships with partners and forge new partnerships that can broaden the reach of Hugo House programming

Qualifications:

  • Share Hugo House’s commitment to building an antiracist organization.
  • Five or more years of progressively responsible experience in nonprofit administration or education.
  • Experience teaching creative writing preferred.
  • Proven ability to manage diverse projects, programs, and activities in a timely and efficient manner.
  • Strategic/analytical thinker, collaborative, energetic, creative, resourceful, and mission driven.
  • Strong interpersonal skill for engaging with teachers and students, leading the organization as a member of the leadership team.

We encourage applications from BIPOC (Black, Indigenous, and people of color) and other people underrepresented in literary arts administration. Hugo House is committed to becoming an antiracist organization and strives to remove barriers that might discourage any person from working here. It is Hugo House’s intent to maintain a diverse work force that represents our community. Our approach to diversity is intended to provide not only equal employment opportunities to minorities, women, and persons with disabilities, but also to recognize and value people with ethnic, cultural, and other differences, such as religion, ancestry, language, national origin, culture, age, gender, sexual orientation, and marital status.

THANKS FOR PROPOSING A CLASS AT HUGO HOUSE

Please fill out the course information as completely as possible. Submit by March 20th for priority consideration for the Fall 2022 catalog. Questions? Contact the Education team: education@hugohouse.org 

If you haven't yet taught at Hugo House, PLEASE be sure to attach your resume/CV and teaching philosophy. We also recommend familiarizing yourself with our previous course offerings before submitting. See extra notes & tips below!

If we are interested in programming your class, we will be in touch with you.


SELECTION CRITERIA & LOGISTICAL INFORMATION


When selecting courses, we are looking for a fit with our current curricular needs, including a balance of genre, skill-level required of the students, and platform (such as workshop, generative, reading). When hiring teachers, we consider a combination of prior teaching experience, publication history, and the strength of teaching evaluations from Hugo House or other institutions. We're equally committed to hiring a teaching corps that's representative of different and diverse backgrounds, including but not limited to diversity of ethnicity, sexual orientation, gender, age, religion, ability and culture.

An education committee of Hugo House staff members and rotating instructors reviews all class proposals. The committee members represent a range of ages, ethnicities, genders, religions and backgrounds. 

The basics:

  • A two-hour, multi-week class may be scheduled Mondays through Thursdays at 10 a.m., 1;10 p.m., 5 p.m., or 7:10 p.m., or weekends from 10 a.m.-noon, or 1 p.m. - 3 p.m.
  • A one-day class generally meets for three hours, either from 10 am - 1 pm or from 1-4 p.m. We occasionally run longer one-day classes or two-day classes, depending on space availability.
  • Alternate schedules may be possible. Please ask. 
  • COVID-19: The majority of classes are being held online through Zoom or Wet Ink. Please indicate if you are willing to teach in-person using the class location selection.
  • Generally, class enrollment is set at a maximum of fifteen and a minimum of five. If fewer than five students register for a class, it will be cancelled.
  • Pay rate for classes is $10.50 per teaching hour times the number of registered students in your class, and $11.00 per teaching hour after teaching at Hugo House for 30 course hours. In other words, a 3-hour class with 15 students at the $10.50 rate will be $10.50 x 15 x 3 = $472.50
  • If you live in Washington State, please note that Hugo House requires its contract employees (teachers) to have a UBI from the WA Department of Revenue.


TIPS & SAMPLE COURSE DESCRIPTIONS

When submitting a course description, please consider it your job application. It should be clear, concise, and free of typos. If you're including writers you'll be reading, their names should be spelled correctly. When a student reads your class description, they should think, "I like the way this person writes! I bet I could learn something from them!" Not: "I'm not sure how this person got a job as a writing teacher!" Our team may edit your course description for clarity and/or length, but we strongly prefer when course descriptions come in the door having been thoroughly thought through and proofread. 

Here are some tips for a great course description: The description should tell us what the class is about, why the topic is worth investigating, what's going to happen (generative writing? workshopping? discussion?), and what students can expect to come away with (a new story? three new poems? a better understanding of metaphysics?). Here are a couple of great examples:

Minor Feelings: An Asian American Reckoning Each week we will discuss an essay from Cathy Park Hong’s provocative new book of essays, Minor Feelings, and freewrite about our own personal  experiences as Asian Americans, interrogating themes such as: coming of  age, the model minority myth, class, the white gaze, microaggressions,  shame, family, language, and community. Let’s get personal and political  as we examine what connects us or holds us apart in a candid and safe  space for exploration.  

Intro to the Short Story “Where does one begin?” asks Amy Hempel in an essay on short stories. Her answer: “With obsession and nerve and ground worth reporting on.” This two-day introduction lays down a few simple but fundamental craft concepts related to writing short stories. Students will generate and share new work in class while we look at the bold and felicitous work of pros like Hempel, Denis Johnson, Amy Tan, Jamaica Kincaid, Donald Barthelme, and Sandra Cisneros. Students should be willing to risk vulnerability and intimacy. They can expect to come away with two beginnings to new short stories.

Finally, we're often asked about what gaps need to be filled in our catalog. We can't know this until class proposals come in each quarter, but one good way to answer this question for yourself is to look at the current quarter's catalog. What gaps do you see? What unique knowledge or viewpoint can you offer? What have you been reading that's really wound you up? What's happening in the world or around town that you'd like to interrogate? We love fresh, weird ideas and classes that aren't the same old, same old. World literature, translation, and multilingual courses are encouraged. Courses for beginning writers, or folks who don't even think of themselves as writers are encouraged. Courses in partnership with or inspired by other groups or organizations in town are encouraged (such as a writing or reading class based on an exhibition at the Wing Luke or NW African American museum, a writing class in conjunction with the launch of a book like Recipes for Refuge, or the like); we're happy to help arrange a collaboration if applicable.  

Position: Summer Scribes Intern

Reports to: Youth Programs Manager

Available Positions: 1

Compensation: Total Stipend, $4,275

Schedule: Monday – Friday

  • June 6 – 24, August 15 - 26: 15 hours/week, virtual & in-person
  • June 27 – August 12: 30 hours/week, 9:30 AM – 3:30 PM, in-person

Start & End Date: June 6 – August 26


HUGO HOUSE MISSION:

Hugo House is a nonprofit literary arts organization located in Seattle with a 20-year history as the city's hub for writers. In the fall of 2018, Hugo House moved into a new facility in the heart of the city, which has enabled dramatic growth in classes and event programming. One of the nation’s leading community-based centers for the literary arts, Hugo House has a vision to open the literary world to anyone who loves books or has a drive to write. Hugo House offers year-round creative writing programming for adults and youth, including everything from single-day classes to year-long workshops, readings and events, open mic nights, and summer writing camps.


SCRIBES SUMMER CAMPS OVERVIEW:

The Scribes Summer Camp program is designed to empower young writers and to help them focus on, dig deep into, and nurture their inner writer. At each creative writing camp, students will be exposed to a diverse range of genres, forms and writers, through a series of fun and creative activities.

This program hosts a mixture of virtual and in-person camps, with half-day and full-day options. In total, there are 22 Scribes camps this summer: 15 online and 7 in-person. Each virtual camp will be composed of 12-20 students and one or two literary teaching artists, while each in-person Scribes camp is composed of 12 students and two literary teaching artists. Camps will run Monday – Friday from 10 AM – 3 PM PT. Each camp will culminate in one reading or presentation of student work.

For more information about these camps, please refer to our Scribes Summer Camp page or contact us at youth@hugohouse.org.

_______________________________________________________________________

POSITION OVERVIEW:

As the Summer Scribes Intern, you will work closely with the Youth Program Manager and Assistant to prepare, promote, and execute this year’s Summer Scribes program. The first three weeks of this internship and last two weeks of this internship will be a mixture of virtual and in-person work as we prepare and wrap up the camp season.

Between June 27 and August 12, you will work in-person at the Hugo House facility and/or at partner facilities. You will work with our Scribes instructors, who are published writers and educators themselves, and be both behind-the-scenes support and an additional set of eyes and ears. Your goal is to make sure that all students feel included and engaged and that the camp space is welcoming, organized, and ready for action.


RESPONSIBILITIES:

Pre-Summer Camp:

  • Help to create & distribute promotional material for Hugo House Scribes camps
  • Track registrations and associated registration information
  • Organize and track youth inventory
  • Help to acquire supplies for camps
  • Any additional support needed to prepare for successful summer camps

During Summer Camps:

  • Appropriately & enthusiastically engage students ages 10 through 18
  • Work with Community Support team to manage check-in process
  • Support teachers with classroom tasks
  • Chaperone field trips
  • Photograph camp activities for end-of-camp slideshow
  • Assist with communications between teachers and youth programs staff
  • Supervise students during lunch hours
  • Assist with student pick-up/drop-off
  • Maintain clean and welcoming learning environment
  • Plan & teach one lesson related to the camp theme (1x per camp) with the assistance of Youth Programs Manager and camp teaching artists

Post-Summer Camp:

  • Assist with post-camp data collection and analysis
  • Coordinate post-camp survey distribution and collection
  • Clean facility, track youth inventory


QUALIFICATIONS:

  • High school diploma or equivalent. Current college student or graduate a plus.
  • Experience working with youth ages 10-18 in creative arts and educational environment.
  • Share Hugo House’s commitment to building an antiracist organization
  • Passion for writing & the arts
  • Self-directed, ability to work independently
  • Excellent organization and creative problem-solving skills
  • Timely, dependable with consistent follow-through
  • Outstanding written and oral communication skills
  • Proficiency with Microsoft Suite
  • Ability to pass a Washington State background check
  • Compliant with Hugo House COVID safety requirements
  • Must be able to commute to work in-person

 

If you have any questions, please don't hesitate to contact Hugo House via email or phone: youth@hugohouse.org or 206-322-7030

Hugo House