Position: Operations Manager

Reports to: Executive Director

Type: Full time, non-exempt, M-F hours with occasional evenings and weekends

Rate: $21-$25/hour

Start Date: As soon as possible


Hugo House Mission

Hugo House is a nonprofit literary arts organization located in Seattle with a 20-year history as the city's hub for writers. In the fall of 2018, Hugo House moved into a new facility in the heart of the city, which has enabled dramatic growth in classes and event programming. One of the nation’s leading community-based centers for the literary arts, Hugo House has a vision to open the literary world to anyone who loves books or has a drive to write. Hugo House offers year-round creative writing programming for adults and youth, including everything from single-day classes to year-long workshops, readings and events, open mic nights, and summer writing camps.


Position Overview

The Operations Manager supports the day-to-day functioning of Hugo House’s office, operational, and financial processes. This position is a key staff member, serving as a connector between teams and responsible for performing administrative, operations, and management duties in the office. This position is not a remote position, but will gain some flexibility over time.


Facility and Office Administration

· With Executive Director, oversee facility maintenance schedules, third party contracts, and facility’s licensing and compliance.

· Maintain cleanliness of office and facility; manage restocking of office and front desk supplies; advise on FF&E acquisition and deaccession.

· Manage PO Box, receive & distribute mail, take outgoing mail to post office (while facility is closed).

· Oversee physical systems, such as phones, computers, and other technology. Manage facility key & fob distribution.

· With Program Directors, manage COVID policy and implementation.

· With Program Directors, research and book facility for rental program.


Bar Management

· Manage Point of Sale system, till, and cash box.

· Manage bar inventory and pricing.

· Hire/schedule/train bartenders as needed.

· Manage liquor licensing requirements and renewals.

· With Executive Director, evaluate contracts with service providers.


Financial Assistance

· Manage W-9 collection, ensuring all addresses are up to date.

· Invoice and bill pay processing, answering questions as needed.

· Other assistance as requested by the Finance Director and/or Executive Director.


Job Conditions:

This position must be conducted in-person, requires expertise with computers, ability to lift 20-35 pounds, and navigate stairs.


Skills & Qualifications:

· Experience in customer service.

· 1-3 years experience in administrative office duties.

· Ability to work with detailed information with a high degree of accuracy.

· Ability to learn and follow procedures quickly.

· Embraces process improvement and is comfortable making recommendations.

· Strong organizational skills.

· Experience using Microsoft Office applications including Excel reference functions (preferred).

· Entrepreneurial mindset, adaptability, creativity, and innovative thinking.

· Capacity to work effectively with highly collaborative staff.

· Outstanding written and oral communication skills.

· Share Hugo House’s commitment to building an antiracist organization.


Limitations and Disclaimer:

The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the position. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at-will” basis.

We encourage applications from BIPOC (Black, Indigenous, and people of color) and other people underrepresented in literary arts administration. Hugo House is committed to becoming an antiracist organization and strives to remove barriers that might discourage any person from working here. It is Hugo House’s intent to maintain a diverse work force that represents our community. Our approach to diversity is intended to provide not only equal employment opportunities to minorities, women, and persons with disabilities, but also to recognize and value people with ethnic, cultural, and other differences, such as religion, ancestry, language, national origin, culture, age, gender, sexual orientation, and marital status.

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