Position: Registrar & Resource Administrator 
Reports to: Executive Director 
Compensation: $50,000 - $55,000, nonexempt, union position
Location: In person at the Hugo House facility in Capitol Hill 
Schedule & Hours: 40 hours per week, Tuesday through Saturday. Must be available to work on-site during weekday afternoons, evenings, and weekends. Core hours are typically 1:30–9:30 PM (Tuesday–Friday) and 9:00 AM–5:00 PM (Saturday), with flexibility during non-class days or programmatic breaks.
Start Date: As soon as possible

Position Overview: 
We are seeking a Registrar & Resource Administrator to support Hugo House’s creative writing classes, events, facilities, and outreach efforts. This position is responsible for overseeing class registration and providing administrative support for classes, partnerships, and facility rentals. It will also act as a backup for the programs and outreach departments.  

Tech proficiency is a must, as the work involves making changes to our WordPress website and interfacing with our Salesforce CRM. The ideal candidate is user-focused, data-driven, service-minded, creative, adaptable, works well on a team and independently, and has an interest in arts education and administration. Hours will include nights and weekends. 

Job Duties Include:  

• Assist with quarterly class preparation and operation, including booking online classrooms, maintaining and updating the staff-wide programmatic calendar, monitoring class fill rates, communicating class cancellations, and managing payment plans  
• Process refunds, class credits, and transfers, including applicable fees  
• Audit class calendar for accuracy  
• Manage general inbox and respond to student and community inquiries 
• Distribute communications about teacher & class-related updates  
• Maintain a welcoming and reliable environment for students, teachers, guests, and staff 
• Ensure that classrooms and public facilities are clean and ready for use before and after classes; set up any technology needed, assist teachers with setup needs 
• Move or lift objects weighing up to 50 lbs in the office for various needs (boxes, classroom chairs, tables, etc.)  
• Assist with website-related maintenance and web editing  
• Assist with marketing-related projects 
• Provide program and project-based administrative support to other departments, such as programming, outreach, and facilities, as needed 
• Serve as a backup for staff in the programs and outreach departments 
• Redirect communications to appropriate departments 

Ideal Candidate:  

• Highly motivated team player who is comfortable working independently and, in a collaborative, horizontal structure 
• 3 years of proven excellent customer service 
• Enthusiastic about building relationships, helping people, and creating a welcoming and supportive environment for a diverse audience 
• Customer service-minded 
• Strong interpersonal and communication skills  
• Highly organized with strong attention to detail  
• Familiar with project-management tools  
• User-focused, data-driven  
• Ability to read and analyze reports  
• Proficiency with MS Office 365 Software, WordPress, WooCommerce, Salesforce, and Zoom  
• Experienced with graphic design software, such as Canva, Adobe, or Affinity  
• First Aid & CPR certification desired, but not mandatory  
• Able to pass background check  

Limitations and Disclaimer:
The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of the minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at-will” basis. 

We especially encourage applicants from backgrounds that are not specifically arts-focused but who are eager to participate in and support our diverse community of writers. If you think you would be a good fit for the role, even if you don’t meet all the qualifications, we encourage you to apply! 

Men typically apply to jobs if they meet about 60% of the criteria, whereas women and other marginalized individuals often only apply if they meet all the requirements. Traditional practices within the arts industry impose additional discriminatory barriers on people with marginalized identities.  

We encourage applications from BIPOC (Black, Indigenous, and people of color) and other people underrepresented in literary arts administration. Hugo House is committed to becoming an antiracist organization and strives to remove barriers that might discourage any person from working here. It is Hugo House’s intent to maintain a diverse work force that represents our community. Our approach to diversity is intended to provide not only equal employment opportunities to minorities, women, and persons with disabilities, but also to recognize and value people with ethnic, cultural, and other differences, such as religion, ancestry, language, national origin, culture, age, gender, sexual orientation, and marital status. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. 

This position will be open until filled. 

Position: Outreach and Events Coordinator 

Reports to: Executive Director  

Compensation: $50,000 - $55,000, nonexempt, union position 

Location: In person at the Hugo House facility in Capitol Hill  

Schedule & Hours: 40 hours per week. Must be available to work on-site evenings and weekends. Core hours are typically Tuesdays – Saturdays, 1:30 – 9:30pm, based on the event calendar. 

Start Date: As soon as possible 

Position Overview:  

We are seeking an Outreach and Events Coordinator to support Hugo House’s community events, facilities, and outreach efforts. This position is responsible for designing and managing in-house community programming and fundraising programs, coordinating and managing volunteers, overseeing rentals, space activation, and community engagement, and cultivating and maintaining partnerships, all with an eye towards creating and maintaining revenue streams and contributed income. This position requires deep knowledge of Hugo House programs and writerly needs, effectively connecting community members to appropriate programming. It also acts as a backup/support for the programs and admin positions when needed.  

Tech proficiency is a must, as the work involves making changes to our WordPress website and interfacing with our Salesforce CRM. The ideal candidate is user-focused, data-driven, service-minded, creative, adaptable, works well on a team and independently, and has an interest in arts education and administration. Working hours will include nights and weekends. 

Job Duties Include:  

• Design, execute, and oversee in-house programming, including fundraising and community building events, with an eye towards maintaining and creating new revenue streams.  
• Design and host literary events such as networking sessions, reading nights, submission nights, write-a-thons, etc. prioritizing community engagement through shared literary experiences 
• Oversee tech and setup for in-house programmatic events, both onsite and virtual 
• Emcee events and coordinate necessary staffing and volunteers 
• Oversee all aspects of facility rentals, including house management duties during rental events 
• Oversee bar operations and manage and schedule contracted bartenders 
• Manage internal events and rentals calendar 
• Coordinate book sales with partner bookstores 
• Design and implement marketing initiatives for in-house community programming and space activation 
• Oversee data collection for events and analyze event-related data 
• Create Salesforce and web listings for events 
• Build upon and oversee the existing volunteer program, with an eye toward inclusivity, engagement, and retention 
• Schedule and manage volunteers to ensure coverage for Hugo House programs 
• Serve as a backup for staff in the admin and programs department 
• Establish and grow new relationships with a diverse range of community partners, locally, regionally, and nationally 
• Identify and participate in outreach opportunities and public engagement events in the Seattle area 
• Table for Hugo House at external events 
• Coordinate with partners for special events, before, during, and after events 
• Collaborate on development initiatives
   

Ideal Candidate:  

• Highly motivated team player who is comfortable working independently and in a collaborative, horizontal structure 
• 3 years of proven excellent customer service 
• Strong interpersonal and communication skills 
• Basic creative writing teaching and workshopping experience (able to lead a group through freewriting exercises via prompts, able to provide general writing and writing life feedback, able to motivate a group to achieve writing goals or submission goals, able to recommend classes, etc.) 
• Proven community and partnership building skills 
• 5 years of event-related experience, including event planning, management, and execution 
• Familiar with project-management tools 
• Highly organized with strong attention to detail  
• Able to execute and innovate while working within budget constraints 
• Proficiency with MS Office 365 Software, WordPress, WooCommerce, Salesforce, and Zoom  
• Experienced with graphic design software, such as Canva, Adobe, or Affinity  
• Ability to read and analyze reports 
• User-focused, data-driven 
• First Aid & CPR certification desired, but not mandatory  
• MAST certification desired, but not mandatory 
• Able to pass background check  

Limitations and Disclaimer:
The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of the minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at-will” basis.
We especially encourage applicants from backgrounds that are not specifically arts-focused but who are eager to participate in and support our diverse community of writers. If you think you would be a good fit for the role, even if you don’t meet all the qualifications, we encourage you to apply! 
Men typically apply to jobs if they meet about 60% of the criteria, whereas women and other marginalized individuals often only apply if they meet all the requirements. Traditional practices within the arts industry impose additional discriminatory barriers on people with marginalized identities. 
We encourage applications from BIPOC (Black, Indigenous, and people of color) and other people underrepresented in literary arts administration. Hugo House is committed to becoming an antiracist organization and strives to remove barriers that might discourage any person from working here. It is Hugo House’s intent to maintain a diverse work force that represents our community. Our approach to diversity is intended to provide not only equal employment opportunities to minorities, women, and persons with disabilities, but also to recognize and value people with ethnic, cultural, and other differences, such as religion, ancestry, language, national origin, culture, age, gender, sexual orientation, and marital status. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. 

This position will be open until filled.