Position: Operations Supervisor

Job Status: Full-Time Exempt, some evenings and weekends

Reports to: Finance Director

Salary & Benefits: $57,500-$65,000 salary, generous holiday and vacation, plus medical, dental, and vision benefits, 403(b) match, and discounts on Hugo House classes

Start date: As soon as possible

Hugo House Mission:

Hugo House is a nonprofit literary arts organization located in Seattle with a 20-year history as the city's hub for writers. In the fall of 2018, Hugo House moved into a new facility in the heart of the city, which has enabled dramatic growth in classes and event programming. One of the nation’s leading community-based centers for the literary arts, Hugo House has the vision to open the literary world to anyone who loves books or has the drive to write. Hugo House offers year-round creative writing programming for adults and youth, including everything from single-day classes to year-long workshops, readings and events, open mic nights, and summer writing camps.

Position Overview

The Operations Supervisor supports the day-to-day functioning of Hugo House’s office, operational, and customer support processes. This position is a key staff member, serving as a connector between teams and responsible for performing administrative, operations, and management duties in the office. This position is not a remote position, but will gain some flexibility over time.


  • Respond to arising issues and schedule repairs.
  • Manage all information technology systems in partnership with Finance Director and contractors.
  • Oversee physical systems, such as phones, computers, and servers.
  • Collaborate with Finance Director and other departments to plan digital development, exploring and implementing new technologies.
  • Advise on furniture, fixtures, and equipment acquisition and deaccession.
  • Oversee physical systems, such as phones, computers, and other technology. Manage facility key & fob distribution.
  • Provide leadership and serve as primary contact for facility rentals.
  • Manage liquor licensing requirements and renewals.
  • Working in partnership with the Finance Director, evaluate contracts for Facilities, IT, Bar/Café’, and Facilities Rental service providers.
  • Coordinate with other departments to understand organizational needs and to schedule needed services and assure that services are provided on schedule, within budget, and to completion.


  • Provide leadership and oversight of all Facilities, IT, Bar/Café’, and Facilities Rental service providers.
  • Maintain provide leadership and supervision of the Customer & Volunteer Support Manager that leads the CS team and has exercises oversight for the cleanliness of office and facility; manage restocking of office and front desk supplies.
  • Oversee facility maintenance schedules, third party contracts, facilities licensing and compliance.
  • Oversee CS Manager to assure that salon and café’ workers/volunteers are trained on cash handling policies, bar inventory, and employee procedures.

Administrative Support to Finance Director

  • Manage W-9 collection, ensuring all addresses are up to date.
  • Invoice and bill pay processing, answering questions as needed.
  • Other duties as requested by the Finance Director.

Skills & Qualifications:

  • 2-3 years managerial/staff supervision experience
  • 1-3 years experience in administrative office duties.
  • Ability to work with detailed information with a high degree of accuracy.
  • Ability to learn and follow procedures quickly.
  • Embraces process improvement and is comfortable making recommendations.
  • Strong organizational skills.
  • Experience using Microsoft Office applications including Excel reference functions (preferred).
  • Entrepreneurial mindset, adaptability, creativity, and innovative thinking.
  • Capacity to work effectively with highly collaborative staff.
  • Outstanding written and oral communication skills.
  • Share Hugo House’s commitment to building an antiracist organization.

Job Conditions: This position must be conducted in-person, requires expertise with computers, ability to lift 20-35 pounds, and navigate stairs.

We encourage applications from BIPOC (Black, Indigenous, and people of color) and other people underrepresented in literary arts administration. Hugo House is committed to becoming an antiracist organization and strives to remove barriers that might discourage any person from working here. It is Hugo House’s intent to maintain a diverse work force that represents our community. Our approach to diversity is intended to provide not only equal employment opportunities to minorities, women, and persons with disabilities, but also to recognize and value people with ethnic, cultural, and other differences, such as religion, ancestry, language, national origin, culture, age, gender, sexual orientation, and marital status.

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