Hugo House is Hiring: Registrar & Resource Administrator

Position: Registrar & Resource Administrator 
Reports to: Executive Director 
Compensation: $50,000 - $55,000, nonexempt, union position
Location: In person at the Hugo House facility in Capitol Hill 
Schedule & Hours: 40 hours per week, Tuesday through Saturday. Must be available to work on-site during weekday afternoons, evenings, and weekends. Core hours are typically 1:30–9:30 PM (Tuesday–Friday) and 9:00 AM–5:00 PM (Saturday), with flexibility during non-class days or programmatic breaks.
Start Date: As soon as possible

Position Overview: 
We are seeking a Registrar & Resource Administrator to support Hugo House’s creative writing classes, events, facilities, and outreach efforts. This position is responsible for overseeing class registration and providing administrative support for classes, partnerships, and facility rentals. It will also act as a backup for the programs and outreach departments.  

Tech proficiency is a must, as the work involves making changes to our WordPress website and interfacing with our Salesforce CRM. The ideal candidate is user-focused, data-driven, service-minded, creative, adaptable, works well on a team and independently, and has an interest in arts education and administration. Hours will include nights and weekends. 


Job Duties Include:  

  • Assist with quarterly class preparation and operation, including booking online classrooms, maintaining and updating the staff-wide programmatic calendar, monitoring class fill rates, communicating class cancellations, and managing payment plans  
  • Process refunds, class credits, and transfers, including applicable fees  
  • Audit class calendar for accuracy  
  • Manage general inbox and respond to student and community inquiries 
  • Distribute communications about teacher & class-related updates  
  • Maintain a welcoming and reliable environment for students, teachers, guests, and staff 
  • Ensure that classrooms and public facilities are clean and ready for use before and after classes; set up any technology needed, assist teachers with setup needs 
  • Move or lift objects weighing up to 50 lbs in the office for various needs (boxes, classroom chairs, tables, etc.)  
  • Assist with website-related maintenance and web editing  
  • Assist with marketing-related projects 
  • Provide program and project-based administrative support to other departments, such as programming, outreach, and facilities, as needed 
  • Serve as a backup for staff in the programs and outreach departments 
  • Redirect communications to appropriate departments 


Ideal Candidate:  

  • Highly motivated team player who is comfortable working independently and, in a collaborative, horizontal structure 
  • 3 years of proven excellent customer service 
  • Enthusiastic about building relationships, helping people, and creating a welcoming and supportive environment for a diverse audience 
  • Customer service-minded 
  • Strong interpersonal and communication skills  
  • Highly organized with strong attention to detail  
  • Familiar with project-management tools  
  • User-focused, data-driven  
  • Ability to read and analyze reports  
  • Proficiency with MS Office 365 Software, WordPress, WooCommerce, Salesforce, and Zoom  
  • Experienced with graphic design software, such as Canva, Adobe, or Affinity  
  • First Aid & CPR certification desired, but not mandatory  
  • Able to pass background check  


Limitations and Disclaimer:
The above job description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and skills required for the position. Employees will be required to follow any other job-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of the minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an “at-will” basis. 

We especially encourage applicants from backgrounds that are not specifically arts-focused but who are eager to participate in and support our diverse community of writers. If you think you would be a good fit for the role, even if you don’t meet all the qualifications, we encourage you to apply! 

Men typically apply to jobs if they meet about 60% of the criteria, whereas women and other marginalized individuals often only apply if they meet all the requirements. Traditional practices within the arts industry impose additional discriminatory barriers on people with marginalized identities.  

We encourage applications from BIPOC (Black, Indigenous, and people of color) and other people underrepresented in literary arts administration. Hugo House is committed to becoming an antiracist organization and strives to remove barriers that might discourage any person from working here. It is Hugo House’s intent to maintain a diverse work force that represents our community. Our approach to diversity is intended to provide not only equal employment opportunities to minorities, women, and persons with disabilities, but also to recognize and value people with ethnic, cultural, and other differences, such as religion, ancestry, language, national origin, culture, age, gender, sexual orientation, and marital status. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law. 

This position will be open until filled. 

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